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TERMS & CONDITIONS

PROCESSING & RETURNS

Please note that all of the dresses are tailored from scratch including the standard sized dresses.


Due to the work, the time of processing our pieces may take up to 8 weeks.


As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. Our tailors have reserved additional fabric in side seams to allow minor alterations. In the event that you are not fully satisfied with your dress fit, we recommend finding a local tailor to make adjustments.

If your dress size differs from the specifications of your order by more than 2 inches, we will encourage you to find a local tailor to make adjustments. In this case, we will reimburse you for up to 80% of the alteration cost (excluding cost for shipping and rush service).

CANCELLATION

Unpaid: Orders will be automatically cancelled without payment in 14 days.
Paid: Orders cancelled in Paid status will be eligible for a full refund.
Processed: Orders in To Be Produced status will be eligible for 80% refund.
Producing: Orders in Producing status will be eligible for maximum 40% refund.
Ready to Ship: Orders in Producing status will be eligible for maximum 40% refund.
Shipped: Orders in Shipped status can’t be cancelled.


*The refund is based on full payment of your orders

Privacy Policy

Cookie Management on Dress by NS website

A cookie is a small text file that is saved on and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookies.

 

 

How do we use cookies?

We use permanent cookies to store your choice of start page as well as your details if you selected “Remember me” when you logged in.

We will use cookies to save your favourite products.

We use session cookies, for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual forms in analysis tools to optimize our site and present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies, which perform cross-site tracking in order to offer you marketing in other sites/channels.

 

 

What types of personal data do we process?

 

 

We will only connect your cookie ID to your personal data submitted and gathered in relation to your account or membership if you are logged in to your account.

 

 

Who has access to your personal data?

 

 

Data that is forwarded to third parties is only used to provide you with the services mentioned above: analysis tools to collect statistics to optimize our site and present you with relevant material.

 

 

On what legal basis may we process personal data?

 

 

We will only connect your cookies to your personal data if you are logged in to your Dress by NS account.

If you are logged in to your account, the legal basis is our legitimate interests.

 

 

How long do we save your data?

 

 

Dress by NS does not save your personal data. You can easily erase cookies from your computer or mobile device through your browser. For instructions on how to handle and delete cookies, please look under “Help” in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

TERMS OF USE

  1. LEGAL NOTICESPlease read this agreement carefully before proceeding. Lunss reserves the right to change this site and these terms and conditions at any time. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions in this agreement.
  2. USE OF SITEPlease warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. You can solely display the content for your own noncommercial, personal use (not to reproduce, copy, sell or exploit for any commercial purposes). The Company is not responsible that your use of materials displayed at the site will not infringe rights of third parties.
  3. YOUR STATUSBy placing an order through our site, you warrant that: 3.1 You are legally capable of entering into binding contracts; 3.2 You are at least 18 years old; 3.3 Your delivery address is ready and able to accept delivery of the product; 3.4 You should check the condition of the products delivered and must highlight any issues with the delivery team.
  4. ORDER ACCEPTANCEPlease note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, or problems identified by credit and fraud avoidance department, etc.We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
  5. TERMINATION AND EFFECT OF TERMINATIONAccording to the equitable legal or remedies, we may, without prior notice, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Then we shall immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part.
  6. DISCLAIMER AND LIMITATION OF LIABILITYYour use of and browsing in the site are at your own risk. We do not warrant that the content will be uninterrupted or error free. The Company also assumes no responsibility for any damages to, or viruses that may infect to, your property on account of your use of, or browsing and downloading in the site.
  7. TYPOGRAPHICAL ERRORSYour use of and browsing in the site are at your own risk. We do not warrant that the content will be uninterrupted or error free. The Company also assumes no responsibility for any damages to, or viruses that may infect to, your property on account of your use of, or browsing and downloading in the site.
  8. LINKSThis site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for their operation or content.
  9. REMEDIESYou agree that our remedy at law for any actual or threatened breach of this agreement and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
  10. DISPUTESAny dispute relating in any way to your visit to the site or to the products you purchase through the site shall obey the law of location of website.
  11. ARBITRATIONWhere the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the Commission’s arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
  12. SEVERABILITY

    Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the site only for the purpose of personal non-commercial use. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.