Please note that all of the dresses are tailored from scratch including the standard sized dresses.

Due to the work, the time of processing our pieces may take up to 8 weeks.

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. Our tailors have reserved additional fabric in side seams to allow minor alterations. In the event that you are not fully satisfied with your dress fit, we recommend finding a local tailor to make adjustments.

If your dress size differs from the specifications of your order by more than 2 inches, we will encourage you to find a local tailor to make adjustments. In this case, we will reimburse you for up to 80% of the alteration cost (excluding cost for shipping and rush service).

  • Unpaid: Orders will be automatically cancelled without payment in 14 days.
  • Paid: Orders cancelled in Paid status will be eligible for a full refund.
  • Processed: Orders in To Be Produced status will be eligible for 80% refund.
  • Producing: Orders in Producing status will be eligible for maximum 40% refund.
  • Ready to Ship: Orders in Producing status will be eligible for maximum 40% refund.
  • Shipped: Orders in Shipped status can’t be cancelled.

*The refund is based on full payment of your orders.

  1. LEGAL NOTICESPlease read this agreement carefully before proceeding. Lunss reserves the right to change this site and these terms and conditions at any time. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions in this agreement.
  2. USE OF SITEPlease warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. You can solely display the content for your own noncommercial, personal use (not to reproduce, copy, sell or exploit for any commercial purposes). The Company is not responsible that your use of materials displayed at the site will not infringe rights of third parties.
  3. YOUR STATUSBy placing an order through our site, you warrant that: 3.1 You are legally capable of entering into binding contracts; 3.2 You are at least 18 years old; 3.3 Your delivery address is ready and able to accept delivery of the product; 3.4 You should check the condition of the products delivered and must highlight any issues with the delivery team.
  4. ORDER ACCEPTANCEPlease note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, or problems identified by credit and fraud avoidance department, etc.We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
  5. TERMINATION AND EFFECT OF TERMINATIONAccording to the equitable legal or remedies, we may, without prior notice, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Then we shall immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part.
  6. DISCLAIMER AND LIMITATION OF LIABILITYYour use of and browsing in the site are at your own risk. We do not warrant that the content will be uninterrupted or error free. The Company also assumes no responsibility for any damages to, or viruses that may infect to, your property on account of your use of, or browsing and downloading in the site.
  7. TYPOGRAPHICAL ERRORSYour use of and browsing in the site are at your own risk. We do not warrant that the content will be uninterrupted or error free. The Company also assumes no responsibility for any damages to, or viruses that may infect to, your property on account of your use of, or browsing and downloading in the site.
  8. LINKSThis site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for their operation or content.
  9. REMEDIESYou agree that our remedy at law for any actual or threatened breach of this agreement and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
  10. DISPUTESAny dispute relating in any way to your visit to the site or to the products you purchase through the site shall obey the law of location of website.
  11. ARBITRATIONWhere the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the Commission’s arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
  12. SEVERABILITY

    Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the site only for the purpose of personal non-commercial use. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

This privacy policy describes how we handle your personal information, please read carefully.

Collection

You may browse this site without providing any personal information about yourself. However, when you register for the membership with DRESSBYNS, you will be asked to provide basic information such as your name, email and other personally identifiable information. Refusal to supply these information may result in us being unable to process your request. General statistical information about DRESSBYNS will also be automatically recorded such as IP address, pages viewed, browser version, etc. When you purchase a paid service with DRESSBYNS, additional information such as billing information, credit card information, etc shall be collected. Such information shall be provided to banks/financial institutions to enable the payment transaction.

Use

We use your personal information to provide you with services you request, communicate with you, troubleshoot problems, customize your experience, inform you about our services and site update.

Disclosure

Your information will be kept confidential. DRESSBYNS may use or disclosure information about you to any companies or persons only when we have your consent, or under the following conditions:

  1. Who provide the product or service you have requested.
  2. Under any law applicable in or outside Hong Kong.
  3. Protect anyone’s rights, property, or safety.
Cookies

Cookies are used by DRESSBYNS to recognize you as a return user every time you visit our website. This cookie helps you save time whenever you post offer, sand inquiry, or use other services, your contact and business details will be filled automatically. If you do not accept cookies on our website, you may not be able to use or access in some services or features.

Security

We treat information as an asset that must be protected and use lots of tools to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect that your personal information or private communications will always remain private.

DRESSBYNS may amend this policy from time to time. For any query regarding this policy, please email us through the “Contact Us” page.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers